The Turning Point: How One Leader Fixed a Failing Team Using the 9-Step Method
James had always prided himself on being a results-driven manager. When he took over a struggling department, he expected to turn things around quickly. But instead of improvement, things got worse. Deadlines were missed, morale was low, and employees seemed disengaged. Despite his constant reminders and pressure, his team remained stuck in a cycle of underperformance.
Feeling frustrated, James began blaming his team. Maybe they just weren’t motivated enough. Maybe they lacked the necessary skills. Maybe they didn’t care about the company’s success.
But deep down, he knew the real issue wasn’t them—it was him.
The Wake-Up Call
Everything changed when James attended a leadership training on “The 9 Steps to Improve Employee Performance.” The session forced him to reflect on his management style, and the truth hit hard:
🔹 He assumed expectations were clear but had never actually communicated them properly.
🔹 He gave feedback only when things went wrong instead of creating a system for continuous coaching.
🔹 He focused on problems instead of solutions, leaving employees feeling unsupported.
For the first time, James saw that his leadership approach was reactive rather than proactive. If he wanted real change, he needed a new strategy.
Implementing the 9-Step Method
Determined to rebuild his team’s success, James applied the 9-step performance improvement framework:
1️⃣ Set Clear Expectations – He scheduled 1-on-1 meetings with each team member, explaining roles and performance goals. He ensured everyone understood what success looked like.
2️⃣ Provide Ongoing Feedback – Instead of waiting for mistakes, he began offering real-time feedback and encouragement, helping employees course-correct before issues escalated.
3️⃣ Encourage Open Communication – He created a safe space where employees could voice concerns without fear, fostering trust.
4️⃣ Identify Strengths and Weaknesses – Using DISC assessments, James learned that some employees thrived with structure, while others needed creative freedom. He adjusted his management style accordingly.
5️⃣ Offer Training and Support – Instead of assuming his team lacked motivation, he provided resources and mentorship to develop their skills.
6️⃣ Hold People Accountable with Positivity – He reinforced accountability in a constructive, non-punitive way, helping employees feel responsible rather than pressured.
7️⃣ Recognize and Reward Achievements – Even small wins were celebrated, boosting morale and motivation.
8️⃣ Lead by Example – James demonstrated the commitment and attitude he expected from his team.
9️⃣ Review and Adjust Regularly – He set up monthly check-ins to ensure continued progress.
The Transformation
Within a few months, James’s struggling team had completely turned around:
✔️ Productivity increased as employees knew exactly what was expected.
✔️ Engagement improved because they felt heard and supported.
✔️ Team members began taking ownership of their work, reducing the need for constant oversight.
Instead of being the frustrated manager who blamed his team, James became the leader who empowered his employees to succeed.
Are You Ready to Lead Differently?
If you’re struggling with an underperforming team, don’t wait for things to improve on their own. The 9-Step Method can help you build a high-performing, engaged team—just like James did.
👉 Start implementing these strategies today and transform your leadership!
Looking forward to helping you step into your full leadership potential.
Best regards,
Checree Bryant
CEO Actuate Consulting
