Breaking the Ice: How DISC Helped Anna Connect With Her Remote Team
Anna had recently been promoted to lead a fully remote customer success team spread across time zones. She was efficient, punctual, and results-driven—a textbook high-D personality. But something wasn’t clicking.
Her team was quiet in meetings. Cameras off. Delayed responses. Slack messages went unanswered for hours, and collaboration felt forced. Despite solid performance metrics, Anna sensed an invisible wall.
“I’ve given them everything they need to succeed,” she thought.
“But why do I feel like I’m leading ghosts?”
Wake-Up Call: Leadership Isn’t Just About Getting Things Done
During a quarterly review, HR flagged a troubling trend—engagement scores were down. An anonymous survey revealed words like “isolated,” “not seen,” and “hard to connect with leadership.”
That stung.
Anna had been focusing on tasks, deadlines, and outcomes. What she had overlooked was the emotional connection remote workers craved.
She realized: Leadership isn’t just about driving results. It’s about creating belonging—even through a screen.
The Turning Point: DISC & Virtual Leadership Training
Anna enrolled in a leadership development course focused on DISC and virtual engagement. There, she uncovered a powerful truth:
Most of her team were high-I and high-S types—social, relationship-oriented individuals who needed interaction, encouragement, and emotional check-ins.
Her direct, no-nonsense style was leaving them cold.
What Anna Did Differently
✅ Started team calls with personal check-ins — Instead of jumping straight into business, she asked how people were doing
✅ Used DISC to tailor motivation — She praised high-I types publicly and gave high-S types stability through consistent communication
✅ Built a remote “watercooler” culture — Introduced fun channels, virtual coffee breaks, and birthday shoutouts
✅ Shifted from commanding to connecting — Used empathetic language and asked for feedback regularly
✅ Set up DISC profiles in the team wiki — So everyone could learn how to work better with each other.
The Outcome: From Cold Screens to Connected Team
Within weeks, Anna noticed the difference. More cameras turned on during meetings. Engagement scores improved. Her team began to proactively share ideas and offer support to each other.
She hadn’t just built trust—she had built a community.
Leading Remotely Doesn’t Have to Feel Distant
Bring your virtual team closer with DISC. Build stronger relationships, boost trust, and improve engagement—wherever your people are.
✅ Sign Up for Virtual Team Connection Training
✅ Schedule a Free Leadership Strategy Session
Looking forward to helping you step into your full leadership potential.
Best regards,
Checree Bryant
CEO Actuate Consulting
